MOVEit DMZ Technical Support
HANDD Business Solutions has developed a comprehensive portfolio of MOVEit DMZ Technical Support Services that are flexible enough to meet any requirement. Designed to cater for the needs of organisations of all sizes, HANDD deliver high-quality, cost-effective solutions that will help ensure your MOVEit DMZ software is up and running at all times. Whether you are looking for a fully managed all-inclusive package or a back-up to your existing internal team, we have a Technical Support Services package to suit your business requirements.
Premium Support
HANDD Business Solutions Premium MOVEit DMZ Support package offers you complete peace of mind, the responsibility for the smooth running of your systems becomes our priority. This package offers 24 / 7 unlimited access to our dedicated support line, unlimited remote access support PLUS on-site support** needed to get the system up and working correctly. Furthermore, a member of the Technical Support Team will perform a quarterly review of your supported solution to ensure continued smooth running.
The Premium Support package includes all of the following:
- Unlimited telephone support
- Unlimited remote access
- Unlimited on-line support
- On-site support**
- Regular pro-active support
- Quarterly maintenance review to ensure continued smooth running.
**total 2 days annually. Further hours can be purchased at pre-arranged rates.
Standard Support
HANDD Business Solutions Standard MOVEit DMZ Support package is aimed at companies that wish to pay a fixed fee for all of their support, but who only require support during normal working hours.
The Standard package includes unlimited access to our dedicated telephone support line as well as remote access during normal working hours, enabling us to connect to your system, diagnose and resolve a majority of problems during working hours.
The Standard Support package includes all of the following:
- Unlimited telephone support*
- Unlimited remote support*
- Unlimited on-line support*
- On-site support**
- Regular pro-active support
Our main priority is to fix your problems in an efficient manner so that you can be back up and running as quickly as possible. We pride ourselves on our level of customer service, with highly qualified and experienced staff that are able to talk to you in a non-technical language.
*During Working Hours: 08.00 – 18:00 Monday to Friday (excluding Bank Holidays)
**total 2 days annually. Further hours can be purchased at pre-arranged rates.
Standard Support with Credits
HANDD Business Solutions Standard Support with Credits package for MOVEit DMZ offers you a cost-effective solution to your IT support and maintenance issues. This package offers you guaranteed response times and peace of mind that you have help at hand if you need it. Based on the Standard Support package, this includes unlimited access to our dedicated telephone support line and remote access during normal working hours, enabling us to connect to your system, diagnose and resolve a majority of problems during working hours. If on-site support is required we will schedule a visit by one of our experienced engineers and this will be charged on a case by case basis, or you can pre-purchase credits at pre-arranged rates.
Our aim is to offer superior levels of customer service, so not only will we solve your problems when you call, but we will proactively monitor your systems to check for potential problem areas.
The Standard Support with credits package includes the following:
- Unlimited telephone support*
- Unlimited remote access *
- Regular proactive support
- Pre- arranged hourly rates for on-site support
*During Working Hours: 08.00 – 18:00 Monday to Friday (excluding Bank Holidays)
We can provide MOVEit DMZ Support to cover all your requirements, from a fix through to a comprehensive support agreement with 24/7 remote monitoring and specialist advice.
Support and Maintenance Contract
We prefer to support our clients under a support and maintenance contract. This way we are not only on call when you have an issue, but we can also work on your systems network to try and ensure continued smooth running. Under a support contract we get to know not only how your systems work and how they are configured, but also get to understand how your company works and how you use IT, thus enabling us to provide greater value to your business
The HANDD Business Solutions Technical Team are experienced in many areas and offer the highest level of IT support both in terms of technical knowledge and providing first class business solutions. We offer professional expertise for small and large business networks, providing quality solutions and services for file transfer and data security support.
